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If you have reset your password, then cannot log in

 
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PostPosted: Sat Jan 12, 2013 10:02 pm    Post subject: If you have reset your password, then cannot log in Reply with quote

If you have reset your password using "I forgot my password, then find you cannot log in - An e-mail with the subject "new password activation" is sent containing the new password and an activation key. The new password must be activated using that link before you can use it to log into the forum. This step is often overlooked.

If the link in the "new password activation" e-mail does not work or sends you to the log-in form, try copying and pasting it into your web browser. The link ends with "act_key=" followed by a string of characters. That's the activation key. Be sure to include it in the link.

DO NOT USE A PHONE FOR THIS. Due to the smallness of the screen, these devices can break up the link with the activation key so you don't get the complete link.

If you are taken to the log-in screen when clicking on the reactivation link, you are not getting the entire link.

The link will look like this:
Code:
http://www.hummernetworkforums.com/profile.php?mode=activate&u=3438&act_key=327fdcf0

Note that it ends with "act_key=" followed by a string of characters. That part must be complete. If line-wrap causes even one of those characters to carry over onto another line, the link will not work properly. Be sure you use the entire link.

If you still cannot get the link to work, contact the forum admin and ask for your account to be manually reactivated. Please make every effort to do this yourself first.

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